Refund policy

Refund & Return Policy

Thank you for shopping with us. We take pride in ensuring that every beaded bag is carefully crafted and delivered as ordered.

Returns & Exchanges

We only accept returns or exchanges in the event of an order mix-up on our part. If you receive an item that differs from the one you ordered, please contact us within 48 hours of delivery with clear photos and your order details.

Once the issue has been verified, we will arrange an exchange and provide you with the exact item originally ordered.

To be eligible for an exchange:

• The item must be unused and in its original condition.
• The item must be returned with all original packaging.
• The exchange request must be made within 48 hours of receiving the order.

No Refund Policy

All sales are final. We do not offer refunds for any reason, including:

• Change of mind
• Incorrect size, color, or style selected by the customer
• Delayed delivery caused by third-party courier services
• Any other circumstance not related to an order mix-up on our part

By placing an order, you acknowledge and agree to this Refund & Return Policy.

For assistance, please contact us through our official customer service channels. We are always happy to help resolve any concerns regarding your order. 💕👜