Shipping policy
Thank you for shopping with us. We are committed to ensuring that your order is delivered safely and on time.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Delivery Options
Park Delivery
- Estimated delivery time: 2 working days
- Customers will be notified once their order is available for pickup at the designated park location.
Logistics & Doorstep Delivery
- Estimated delivery time: 5–7 working days
- Delivery times may vary depending on your location and logistics provider availability.
International Delivery
- Estimated delivery time: 21 working days
- International shipping times may vary due to customs clearance, local postal services, and destination country regulations.
Order Tracking
Once your order has been shipped, tracking details (where available) will be provided to help you monitor your package.
Delivery Delays
While we strive to meet all delivery timelines, delays may occasionally occur due to unforeseen circumstances such as weather conditions, public holidays, customs inspections, or logistics disruptions.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.
Contact Us
If you have any questions regarding your shipment or delivery status, please contact our customer support team for assistance.
By placing an order with us, you agree to the terms of this Shipping Policy.